Benefits of On-Site Support

Let us be fair - there are some things that a system administrator can only do on-site.  These things include:

• following wires around
• noticing that certain things are unplugged
• swapping parts and troubleshooting physical failures
• Cleaning out computers using compressed gas tanks (this is especially fun)

But for most support issues, it would be just as good to have someone walk the clients through the steps over the phone.  Perhaps by using desktop sharing.  And in fact, this would ensure that someone would be around to service the request.

Benefits of Remote Desktop Support and Telephone Help Desk

There are so many advantages, it's worth listing the most important ones:

• It's way cheaper, like only $30/computer/month for UNLIMITED support.
• Technicians can be far better trained and more on-the-ball because they are working with more clients
• You'll learn more because the technicians will walk you through the troubleshooting steps if there are physical elements to fix
• By using desktop sharing, technicians can fix the problems without intruding, which keeps your working area more PRIVATE
• Support can be obtained instantly, compared to on-site support which usually takes a few hours before it can begin

To begin, take a look at http://tceg.ca/help - this is our main portal to obtain assistance.  Actually, if you have a computer issue right now, we can help you instantly!  Just connect and let our technician help.